Contact Information and Refund Policy Ranch Junkie

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Refund & Return Policy

We want you to love your Ranch Junkie purchase! If for any reason you’re not completely satisfied, we’re here to help.
📧 Email us anytime: ranchjunkie@ranchjunkie.com

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Shipping Information

We typically ship all orders within 1–3 business days, with an estimated 2–4 day transit time*.
(*Transit times may vary depending on your location and carrier delays.)

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Start a Return

Click below to begin your return or exchange:
👉 Start Your Return

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Return Policy

Our return policy lasts 30 days from the date of purchase.
If 30 days have passed since your order, unfortunately we can’t offer a refund or exchange.

To be eligible for a return:

• Item must be unused, in original condition, and in the original packaging

• You’ll be responsible for paying for your own return shipping, we do offer reduced return label pricing in the link above. 

• Shipping costs are non-refundable

Non-returnable items include:

• Personalized items

• Gift cards

• Sample sale items

Please include your receipt or proof of purchase with your return.

Return Address:
Ranch Junkie Mercantile
11941 Hilltop Rd. STE 13
Argyle, TX 76226

Once your return is received and inspected, we’ll issue your refund to your original payment method (if approved).

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Damaged or Defective Items

If your order arrives damaged, please contact us immediately at ranchjunkie@ranchjunkie.com.

Please include photos of the damaged product and the shipping box—and keep both, as the carrier may need to inspect them.
We’ll replace your item as soon as possible after verification.

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Partial Refunds (if applicable)

Partial refunds may be granted for:

• Items showing obvious signs of use

• Items not in original condition or missing parts not due to our error

• Items returned more than 30 days after delivery

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Refund Processing

Once we receive and inspect your return, we’ll notify you via email of approval or rejection.
If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within several business days.

If you haven’t received your refund yet:

1. Check your bank account or credit card statement

2. Contact your credit card company or bank — processing times can vary

3. If you still haven’t received it, please email us at ranchjunkie@ranchjunkie.com

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Sale Items

Only regular-priced items may be refunded.
Unfortunately, sale or discounted items cannot be refunded.

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Exchanges

You may exchange an item within 30 days of purchase.
Start your exchange here: Return Portal

If your item arrived damaged, please contact us at ranchjunkie@ranchjunkie.com.

Customers are responsible for paying return shipping costs.
If you’re returning an item over $75, we recommend using a trackable shipping service or purchasing shipping insurance.
We cannot guarantee receipt of returned items.

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Need Help?

We’re always here to help with questions about your order, return, or exchange.
📧 Contact us: ranchjunkie@ranchjunkie.com

Follow us on Facebook, Instagram  and Pinterest  @ranchjunkie

We also have a shop on Etsy- https://www.etsy.com/shop/ranchjunkie